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1
6
7 package com.quikj.application.web.talk.jspbeans;
8
9 import java.io.*;
10 import javax.servlet.*;
11 import javax.servlet.http.*;
12 import com.quikj.client.raccess.*;
13 import com.quikj.server.framework.*;
14
15
20 public class ContactCenterServlet extends HttpServlet
21 {
22
23 public static final String  CUSTOMER_BEAN = "customerBean";
24
25
29 public void init(ServletConfig config) throws ServletException
30 {
31 super.init(config);
32
33 if (AceLicenseManager.getInstance().licenseFeature("ace-contact-center") == false)
34 {
35 throw new ServletException(AceLicenseManager.getInstance().getErrorMessage());
36 }
37
38 String app_root = getServletContext().getRealPath("");
39
40 ContactCenterCustomerList bean = new ContactCenterCustomerList();
41 bean.setPath(app_root);
42
43 getServletContext().setAttribute(CUSTOMER_BEAN, bean);
44
45 }
46
47
51 public void destroy()
52 {
53 }
54
55
59 protected void processRequest(HttpServletRequest request, HttpServletResponse response)
60 throws ServletException, IOException
61 {
62 response.setContentType("text/html");
63
64 String customer = request.getParameter("customer");
65 if (customer == null)
66 {
67 request.setAttribute("errorMessage",
68 "talk.servlet.no.customer");
69 goToPage("/aceapp/jsp/contactcenter/talk_internal_error.jsp", request, response);
70 return;
71 }
72
73 ContactCenterCustomerList customer_bean = (ContactCenterCustomerList)getServletContext().getAttribute(CUSTOMER_BEAN);
74 if (customer_bean == null)
75 {
76 request.setAttribute("errorMessage",
77 "talk.servlet.uninitialized");
78 goToPage( "/aceapp/jsp/contactcenter/talk_internal_error.jsp", request, response);
79 return;
80 }
81
82 try
83 {
84 ContactCenterCustomerProperty customer_property =
86 customer_bean.getCustomerProperty(customer);
87
88 if (customer_property == null)
89 {
90 request.setAttribute("errorMessage",
92 "talk.servlet.customer.undefined");
93 goToPage( "/aceapp/jsp/contactcenter/talk_internal_error.jsp", request, response);
94 return;
95 }
96
97 request.setAttribute("customerProperty", customer_property);
99
100 if (customer_property.isActive() == false)
103 {
104 String page = (String )customer_property.getPagesParams().get("oosPage");
105 if (page == null)
106 {
107 page = "/aceapp/jsp/contactcenter/talk_oos.jsp";
108 }
109
110 ContactCenterEmailForm form = new ContactCenterEmailForm();
111 request.setAttribute("formBean", form);
112
113 goToPage(page, request, response);
114 return;
115 }
116
117 if (customer_property.isCheckOperatorAvailability() == true)
118 {
119 if (loggedIn(customer_property.getOperator()) == false)
120 {
121 String page = (String )customer_property.getPagesParams().get("oosPage");
122 if (page == null)
123 {
124 page = "/aceapp/jsp/contactcenter/talk_oos.jsp";
125 }
126
127 ContactCenterEmailForm form = new ContactCenterEmailForm();
128 request.setAttribute("formBean", form);
129 goToPage(page, request, response);
130 return;
131 }
132 else if (allOperatorsBusy(customer_property.getOperator()) == true)
133 {
134 String page = (String )customer_property.getPagesParams().get("aobPage");
135 if (page == null)
136 {
137 page = (String )customer_property.getPagesParams().get("oosPage");
138 if (page == null)
139 {
140 page = "/aceapp/jsp/contactcenter/talk_oos.jsp";
141 }
142 }
143
144 ContactCenterEmailForm form = new ContactCenterEmailForm();
145 request.setAttribute("formBean", form);
146 goToPage(page, request, response);
147 return;
148 }
149 }
150
151 if( customer_property.getAccessType().equals("unrestricted") == true)
153 {
154 String page = (String )customer_property.getPagesParams().get("userInfoPage");
155 if (page == null)
156 {
157 page = "/aceapp/jsp/contactcenter/talk_unrestricted_userinfo.jsp";
158 }
159
160 ContactCenterUnrestrictedAccessForm form = new ContactCenterUnrestrictedAccessForm();
162 request.setAttribute("formBean", form);
163
164 goToPage(page,
165 request, response);
166 return;
167
168 }
169 else if( customer_property.getAccessType().equals("restricted") == true)
170 {
171 String page = (String )customer_property.getPagesParams().get("userLoginPage");
172 if (page == null)
173 {
174 page = "/aceapp/jsp/contactcenter/talk_restricted_login.jsp";
175 }
176
177 ContactCenterRestrictedAccessForm form = new ContactCenterRestrictedAccessForm();
179 request.setAttribute("formBean", form);
180
181 goToPage(page, request, response );
182 return;
183 }
184
185 }
186 catch (Exception ex)
187 {
188 request.setAttribute("exceptionMessage",
189 ex.getClass().getName() + ": "
190 + ex.getMessage());
191 goToPage( "/aceapp/jsp/contactcenter/talk_internal_error.jsp", request, response);
192 return;
193
194 }
195
196 }
197
198
202 protected void doGet(HttpServletRequest request, HttpServletResponse response)
203 throws ServletException, IOException
204 {
205
206 processRequest(request, response);
207
208 }
209
210
214 protected void doPost(HttpServletRequest request, HttpServletResponse response)
215 throws ServletException, IOException
216 {
217 processRequest(request, response);
218 }
219
220
222 public String getServletInfo()
223 {
224 return "This servlet determines if restricted or unrestricted access is required"
225 + " and forwards to the appropriate jsp.";
226 }
227
228
233 private void goToPage( String address,
234 HttpServletRequest request,
235 HttpServletResponse response )
236 throws ServletException, IOException
237 {
238 RequestDispatcher dispatcher =
239 getServletContext().getRequestDispatcher(address);
240 dispatcher.forward(request, response);
241 }
242
243 private boolean loggedIn(String user)
244 {
245 RemoteAccessClient cl = (RemoteAccessClient)getServletContext().getAttribute("remoteAccess");
246 if (cl == null)
247 {
248 return false;
249 }
250
251 try
252 {
253 String val = cl.getRemoteAccess().getParam("com.quikj.application.web.talk.feature.operator.Operator:"
254 + user,
255 "operator-queue-size");
256 if (val == null)
257 {
258 return false;
259 }
260 else
261 {
262 try
263 {
264 int count = Integer.parseInt(val);
265 if (count > 0)
266 {
267 return true;
268 }
269
270 return false;
271 }
272 catch (NumberFormatException ex)
273 {
274 return false;
275 }
276 }
277 }
278 catch (Exception ex)
279 {
280 return false;
281 }
282 }
283
284 private boolean allOperatorsBusy(String user)
285 {
286 RemoteAccessClient cl = (RemoteAccessClient)getServletContext().getAttribute("remoteAccess");
287 if (cl == null)
288 {
289 return true;
290 }
291
292 try
293 {
294 String val = cl.getRemoteAccess().getParam("com.quikj.application.web.talk.feature.operator.Operator:"
295 + user,
296 "all-operators-busy");
297 if (val == null)
298 {
299 return true;
300 }
301 else
302 {
303 if (val.equals("false") == true)
304 {
305 return false;
306 }
307 else
308 {
309 return true;
310 }
311 }
312 }
313 catch (Exception ex)
314 {
315 return true;
316 }
317 }
318
319 }
320 |
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